Monthly Archives: November 2014

North American Phone Numbers

Telephone numbers in Canada and the US have ten digits. They look like this: 123-456-7890.

When we tell people a phone number, we pause after each group of numbers. Say “one two three… four five six… seven eight nine zero.” Some people may divide the group of four numbers into two groups of two “seven eight… nine zero.” It’s your choice.

The first three numbers are called the ‘area code.’ There are usually only a few in a province. In British Columbia, there are three: 604 and 778 in Vancouver, and 250 for everywhere else in the province. Because there are so few, we mostly just say the area code as part of the number. When you’re giving a number to a person overseas, you can say “area code one two three… four five six… seven eight nine zero.” Americans have many more area codes than Canadians.


Telephone Answering Scripts for Business

When you answer the phone, you are responsible for the image of the company. By following these simple scripts, you can give an image of confidence, professionalism, and respect.


To answer the call:

Hello, thank you for calling {business name], this is [your name], how can I help you?


To say no:

I’m sorry, but we [can’t do that/don’t have that] right now. We should be able to [do that/have that] again on [day]. If you call the day before, I can give you a more concrete answer.


To ask for contact information:

Would you like to leave a message?

What is your name, please?

Could you spell [your first name/your family name] for me?

What is the best number to reach you at?

When is a good time to call?

Just to check, your number is [repeat number]


To end the conversation:

Thanks for calling.

Is there anything else I can help you with?/Do you have any more questions?

If yes, answer their questions. If no, say:

Thanks again.